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About Walters Insurance Services, Inc.
The foundation of our business was formed by Carolyn Walters when she rejoined the insurance industry in the early 1990s. Her dedication and service work in the early years fueled the agency’s growth, and in recent years the business has grown primarily through referrals from its current client base. The amount of referral business is evidence that Carolyn’s agency developed a reputation as one that will go the extra mile for a client. Christy Walters-Stafford, Carolyn’s daughter, joined the agency in 1997 to serve existing clients and to continue the growth of the agency. After serving large and small corporate clients for nearly seven years, Joe Stafford left the “Big-Four” accounting industry in the spring of 2003 to join this family agency. He is a certified public accountant and brings a unique consultative approach to insurance for our clients. Besides the employees working in our agency, we access the extensive resources of our general agents and the representatives from various insurance companies. Walters Insurance Services, Inc. is striving to maintain the highest level of customer satisfaction. Clients typically call us to handle claims for them when they run into problems. This service orientation has been and will continue to be the most important part of our strategy as we continue to grow.
Our philosophy is to remain independent, family-owned, and service-oriented. We will not strong arm the sales process because if it is not broken, we will not "invent" a way to fix it. We know the value and comfort that insurance offers people, and we will try to proactively offer people what they need. Sometimes people do not know what they need, and it is our job as professionals to educate people about the products. We serve over 400 individual clients and over 100 employer groups ranging in size from 2 employees to over 250 employees.
Being independent (as opposed to captive with one insurance company) is truly a benefit to our clients. With the rising costs of healthcare and other insurance, this independence allows us to align our interests with the interests of our clients. For example, if a company increases premiums beyond a standard or reasonable amount, then we can “shop” for a better rate. Because we are independent, there is no hesitation to find the best rate for comparable benefits/coverage for a current client upon the annual renewal (or sooner if necessary).
Please
contact us today. We look forward to assisting you with your insurance needs.
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